If I could give this company a 0 star I would.
The people who call you to set it up are helpful and nice. But they are scamming you. They gave me an estimate of 5-10 business days to get from AZ to NC. They emphasized that this was an estimate and that they don't want to lead me astray but that they were pretty confident it would get there by 10 business days. Well, 19 business days later which was almost a month since they took my stuff, I finally got my belongings. Don't even think about calling them to see what's up with your belongings, you will get directed to an automated message that tells you to not call them and that the people in the office will not know where your stuff is. How reassuring and helpful. At one point, I spoke with a woman just to verify that they still even had my things and she responded "did you even listen to option 5, it says to not call here." Great customer service.
They told me that they were not a "broker" company and that they have their own trucks. Ha! My movers came in an old truck from a moving company from Bellingham, WA with half of the name peeling off. When I asked the movers if they only move for Elite, they told me "no, and that they pick up people's stuff from many different moving companies." I definitely did not have that nice black truck you see on their website.
Don't give into the low prices they initially quote you with. You will have to pay extra for more than 12 steps, more than 75 feet carry to/from their truck, and they definitely underquote you your initial estimate of cubic feet that you have. Somehow I was $800 more cubic feet than what they quoted me.
I was initially so excited when my things finally got here until I realized the condition of my belongings:
-One of my couch legs was broken off. The leg is 5 inches long -- not sure how it can just crack at the base but obviously they didn't take care moving it back and forth
-They took apart my coffee table, yet somehow the legs were broken as well -- and they were wrapped in a furniture blanket. Do they just throw your things in and out of their trucks. Well yes, the list goes on.
-Apparently they thought that just standing my mattress up on its side for a month without support would be fine. Well there is a big bend in the middle of the mattress where it couldn't support it's weight. I don't have an inexpensive mattress either.
-Bookcase broken in half! Again, wrapped in a furniture blanket.
-Had a box specifically made for glassware. I used plenty of bubble wrap and individually wrapped each glass. Half of them broken when I unpacked them.
-Tall lamp snapped in half
-Although the furniture was wrapped -- when it was finally unwrapped it stinks like a stale warehouse. Not sure where they keep our stuff but everything smells disgusting.
The only one good thing about this place were the actual movers. Both groups were very professional. They were quick and meticulous. The ones who unloaded my stuff did everything they could to get as close to my place so I wouldn't get charged extra.
Bottom line: DO NOT BOOK WITH ELITE MOVING AND COMPANY. Unless you want to be underquoted to reel you in and then get charged $1000 more on the day of arrival, you want to wait a month to get your belongings, you don't mind half of your stuff broken or damaged.... find a more reputable company or pay extra for a POD where you know only your stuff is in there and doesn't need to be loaded several times.
Contact me if you want to see pictures or have any more questions...