The only reason I'm giving this dealership 2 stars is the fact that they gave me a free oil change and a free water pump in return for the fact they had my car for forever and never even fixed the problem. First off, my car was making a strange vibration EVERY time I got in my car, even if I started it or not. I took it in for a recall since I had just gotten noticed about it so I figured I'd mention the vibration while I was there. They tell me it will be ready the following day, which is totally fine. The next day comes around and they call and say they still don't have the parts in to fix my car, so by this time it's Friday and they tell me it won't be ready until Monday now since it was the weekend. Already, I'm furious because I'm in school full time downtown and I work in north Scottsdale so a car is most certainly a necessity for me.
Monday rolls around and she calls to tell me my car is finished and I could not be happier to finally have a car again. I get dropped off and she has me sign the papers of it being completed and she leaves to go get my car for me. 15 mins later, she's still not back with my car and she finally walks in and asks to speak with me outside. They didn't have my car done. She claimed someone laid the completed papers down on her desk and it wasn't actually finished. By this point, I was so impatient and irritated that I couldn't even stay to talk to her. They also claimed they didn't hear the noises... Which is weird seeing as it still does it to this day every time I'm in my car. Personally, I think my CPO 60,000 mile warranty that was almost up stopped them from replacing whatever it was creating that noise because it would have been too expensive to fix for them.
The day finally came where my car was finished and within the same day, my check engine light came on and it was making a horrible grinding noise. I stopped in at Firestone real quick and they took a look at my water pump, which was what was creating the grinding noise, and they fixed it for me right away. The guy told me whoever worked on my water pump didn't complete it all the way because a hose or a valve was completely undone and unattached from the fan. They fixed it for no charge.
All in all, I'm appreciative that Volkswagen replaced my expensive water pump for free and gave me an oil change, but I'm so disappointed with their technicians and costumer service, especially when they didn't even complete the job when they had my car for a week longer than they should have. They will not be getting my business again for my 2010 Tiguan. In my opinion, take it to Peoria Volkswagen. Much better costumer service.