Pluses and minuses! Pluses: Great store on many criteria for thrift stores... many sales... fair selection...moderate prices... variety from clothes and shoes to books and lamps; get on their list for emails and stay tuned to 50% off sale days. Minuses: Be careful..not the best regarding their return policy or donation card punch program (donate, get 1 punch, save up, get 30% off later), the coupons run out, so you have to use them quickly or they deny them... also return policy is not user friendly... if you buy a couch today, for example, and return it within the window of return (about a week), you have to use the credit THAT DAY... they won't give you a return gift card to use later like Goodwill does. Well, if you don't find another item you need that day, or don't have time to shop that day, you are out of luck... you lose your money, which, in a thrift person's budget, like mine, that's a HUGE LOSS. Kind of a glitch in their customer service process in my opinion; that policy doesn't serve their customer; no other store does that. I've talked to management about it several times and the local store employees are not able to do anything about it; I asked them to give the feedback to the higher-ups.