This dealership has the worst serve department I have ever dealt with. Their service advisors are defensive, they avoid necessary repairs and don't listen to or follow-up on problems. I had so many issues I had to contact Audi Canada to get them to intervene. Finally I got the needed repair but when I went in for it I was faced with the same problems, lack of advisors so it delayed the process of registering the vehicle for service, and there was no apology for all of the delays.
This deanship continues to do damage to the Audi brand. I wonder if Audi Canada will ever step in.