Upsetting that customer service is not a priority for this business. Dean washed the carpets in 15 min and charged extra for an area rug (this is understandable). The next day carpets felt like there was a film on top. Reached out to him that day and he asked for my address. I assumed he'd be scheduling a re visit but 5 days later nothing. Reached out to him again and turns out I'll have to pay him again to fix it....