I don't know why , I have never reviewed this place before !! I have been using them for over ten years , since I first moved to Las Vegas , they came highly re commended from the concierge , I had moved here and couldn't take procession of my house for a couple of days , due to some problems with the paperwork , so I had to board my dogs , they called the vet from fl , to verify my dogs shot records etcetera , and provided a welcoming and loving home away from home for them , I have since used them for boarding my dogs while on vacation 2 to 4 times a year ! I have tried to leave them with friends here in town , and on a couple separate occasions those were a disaster , once while with friends my dog hurt her leg , and another they were left alone for two days , so now I leave it all to the professionals ! Just so you know this place is very non de script, and not super fancy , but they make up for it in service and care ! You have the option of using your own food ( which I do ) or theirs, and can save the half day charge by getting your pets washed on the day if pick up ! They have on occasion boarded other types of animals , but I would call to find out ! Everyone there really does seem to love their job there , & I did meet a former employee at a bar once , who did have nothing but great things to say about working here ! And as I always pay for play time ( dogs gotta have fun too right?lol) she assured me that yes it is done every day and usually runs longer than what you pay for ! How many of us can actually say great things about a former employer!!? All in all I will continue to use this place ( even tho I do have a friend , that works at one of the upscale doggie hotels in town ,shhhh!) but for value and service this place can't be beat !!