Could've given 0 stars if I could, or negative infinity. I placed an order to go, received a buzzer that never vibrated, so I questioned a staff on the progress of my order after a 1 full hour wait. They told me that they handed my food to another customer, and there's nothing they could do at this point. That's the end of the story. I never received my food.
I was told that I could repick my 2.5 lbs worth of food items across 20 categories, and wait again. Or go to my afternoon classes hungry, and receive a refund. I chose the later. The refund process was not satisfying either. They could not locate my credit card transaction in their system, handed me an approximate amount in cash, and compensated my misfortune with a $2 coupon, which I rejected kindly, telling them that there wouldn't be a need for it since I will not return to this mess again.
Going to my class hungry now, but a lesson learned.