I also recently registered with Scottrade. Unlike Michael, I could not get through the entire process online, so I aborted. No matter, the next day, a Scottrade representative called me to ask if I needed assistance. It was one of those situations where I felt I needed to talk with someone personally...that was no problem either. They invited me in to the local office, were more than helpful, more than thorough in the registration process, and I left feeling really pleased with the entire experience. Now, if I could only find some money to invest...