Loved, loved, loved working with Wally Cahill! The only reason I bought my new Mini Cooper Countryman was because of Wally. I have been a loyal Toyota Prius person for over 10 years and just moved to Phoenix in October and was really looking to make a change in vehicles. I may have walked away from this dealership and the Countryman had it not been for Wally's extensive knowledge of cars, not just the mini's. Wally really listened to me and I did not feel pressured in any way. Wally was responsive to my requests when I asked for additional information and helped get me into the RIGHT car regardless of whether it was a mini or not. If the follow-up service is as top-notch as Wally was in helping me purchase my new Countryman, I will be the happiest woman on the planet. :-)