Is 11 minutes and 32 seconds an acceptable time to sit on hold? I tried to order so I could pick it up and take home. They still had me on hold when I pulled up. I showed the guy at the order/pickup window. He apologized and promptly asked what I wanted to order. I'm not one of those people that looks for anything I can come up with in order to get a discount or free food. However, an offer to provide one of those for my wait would of been a nice offer. This is my first time and depending on how the food tastes, may be my last.