We hired Soft Touch to move from a three bedroom condo to a two bedroom condo nearby. They showed up when they said they would, and helped us empty out a storage unit too. We weren't charged an arm and a leg for materials, which is where I hemorrhaged money last time I had to do this with another company. The move was completed in four hours, and they billed us accordingly. The overall price was extremely reasonable, and we were so happy to be settled into our new home without worrying about a huge moving bill.
I was also one of those horrid customers who had to do this at the last minute. They fit me in, no problem. Huge weight off my shoulder.
We were moved about two weeks ago from this date. I waited to write the review until most of our boxes were unpacked. Everything survived completely intact, and I do mean everything. I am seriously impressed!
They were great too, with our weirdly shaped furniture, huge extra deep mattress, and the nonsensical layout of the new condo. Let me explain. The master bedroom is upstairs next to a loft, up a narrow flight of stairs. There's no landing, and stairs on the inside of the room too. Watching them get that mattress and a huge solid French provincial long dresser up there and then in the bedroom was pretty impressive. They didn't damage the furniture or the house, and did some weird lifting maneuver to get my stupidly big bed and stupidly heavy dresser in that little narrow bedroom door.
We'd definitely hire them again, and recommend them to our friends and family. Plus, the owner was one of the movers we hired. Call me a hippie or bleeding heart, but I definitely prefer to support small local businesses with owners who are invested, firsthand, in what they're doing.
Overall, very satisfied. Nice to have peace of mind during such upheaval.