We reserved a bus for our daughters birthday (13) and is disappointed with the outcome. I specifically ask when making the reservation how much does it cost a hour and can they pick up from Henderson. I was told 155 a hour and yes they could pick up in Henderson. Never did Andrea stated any rules for the pick up being at my home. Our bus driver Gary was late getting to my house (we never complained) and dropped us off 1 hour early. Once confirming with my husband, who spoke with and paid Gary the day of that he did purchase 2 hours. I contact the office here in Las Vegas to ask what happened. She stated she was not sure because the driver has a itenary. Crazy part is 45 mins later Gary called asking that I stop my daughters party at adventuredome to get these kids (13 yr olds) back on the bus so he could drive them down the strip. Never suggest anything else just that he could come back and pick the kids up for another hour. The problem with that is its about 10 minutes before the second part of the party starts. This all happened on 11/4/16 I'm still waiting on a manager to contact me. I contact them on 11/10 spoke with Jasmine who got the drive on the phone I explained to him I was unhappy and I should not have to pay for his mistake. He was rude, lied he was at my house 10 minutes early, he lied about 3 kids asking him how much longer, lied that he spoke to the lady in charge (me) 3 different times about the arrival for one hour, hung the phone up in my face after telling him he was lying and I would like to speak to a manager. I explained to him where I live the security guards have to call before letting any visitors in and the call came in 10 mins after 1:00. I explained to him that the party was being recorded on the bus and that I was recording our conversation too. Very unprofessional behavior to have when he broke the agreement. I guess he also forgot the text messages and phone calls. Not only was it inconvenient for us we now have these kids who are under age in the middle of the casino because our party room was not available until 3:00. We paid for 2 hours and should've gotten a 2 hour ride not this craziness. Waiting on a manager to call back before I take a different approach.