I am so disappointed in the service that I have received with this store. I am very new to biking and was misinformed about bike shoes for my mountain bike. Long story. Now, I am unable to even EXCHANGE the shoes as unfortunately the box got thrown out with my Christmas stuff. Looking at the reviews they either get 1 star or 5 star reviews, so I WOULD SERIOUSLY BEWARE of buying anything here. Apparently if you can even get them to acknowledge you, their staff doesn't have the training to give the proper information when you do buy. Anyone want a pristine never-worn pair of mtn biking shoes?????