This was the first time I brought my cat here. She needed a checkup and had been having some diarrhea issues lately. I was able to make an appointment on a Sunday morning which was convenient. The front desk receptionist was super nice and had me fill out paperwork in the room. I let my cat out on the counter and she made herself comfortable behind the keyboard, typical. My cat gets scared easily but she does okay in examinations. I waited about 10 minutes for Callie the tech to come in and she asked questions, took a temperature, listened to her heart and any other basic procedures. I then waited 15 minutes for Dr Besemer, and he too was great. Really good with animals, professional and explained everything to me clearly and not talking down to me (used technical terms). He gave my cat a thorough exam and overall she was healthy except for the intestinal issues.
Callie came back to give my cat some medicine to protect against worms and the first dose of medication for her issue. They gave me a second dose for tonight and didn't charge me for it, which was nice. They sent the prescription to a local pet compounding pharmacy that I requested too. I also asked about their 1/2 off initial exam and though they usually do it M-F, they honored it for me which I really appreciated.
Overall, I'm pleased with this hospital and there are some great folks working here.