Full disclosure, I've walked by the store a few times, but never gone in. Recently my boyfriend ended up here to get his watches fixed and was so impressed that he pressed me to write a review.
Vic fixed two watches that he had trouble fixing himself or try to get fixed elsewhere. The watches were: a digital LED matrix watch and a wooden watch that was a present from me. Vic was able to resurrect the ancient digital watch from almost 10 years ago, which has great sentimental value to the BF. Vic was upfront and straightforward about repair costs, and everyone there was welcoming and pleasant.
On a more human note, the BF had taken an epic fall off his bike on the way there, and they gave him first aid, stuff to clean and bandage his wounds and more bandages to make sure he got home OK. As a fellow cyclist, this type of help is rare in the city, and is a testament to the character of the staff.