This is how your mechanic should be. Honest, friendly, with fair prices. I am a new customer here, just got back home from my 3rd visit here over the last 6 months. This time it was just a simple oil and transmission fluid change, and a battery/alternator check.
I love how they come out to the waiting area and teach you about how your car works. It is like they are a surgeon and they are telling you the pros/cons of what needs to be done.
There is also no pressure to get services done to your vehicle. They will tell you honestly if something needs to be fixed asap, or if it can wait. So far, they have saved me about $300 over what Metro Honda was going to charge me for the same services. They also gave me the option to use Honda parts or 3rd party on a previous issue, which is great because I prefer to use Honda parts. I have no worries when bringing my car here. I know they are going to quote me a fair price, and the work perform is going to be at a higher level than any other place in town.