Two days prior I made appointments for 3 of us to get pedicures right when they opened Sunday at 1:00pm. I walked in at 1:01 and they had 6 pedicure chairs full already and my grandmother from Michigan and I had to wait for more than 35 minutes and was told they just over book. Worst customer service ever. I wouldn't be back.
It seems that a booked appointment should get preference to a walk in. I was told by one employee (nice lady with arm tattoos) that she had to call her 1:00pm client to come in later because the phone guy who takes appointments over booked by too many. She told me no one would be able to see my grandma or I for longer than an hour. If this were the case and they knew before opening they overbooked us, a courtesy phone call would have been appropriate. Or that info as we checked in would've been nice. Instead of sticking us in cold pedicure water for 30-40 minutes with us hoping someone would acknowledge us. If you haven't been here, definitely do not! The owner or manager (older women) came over to tell us 3 employees called out sick the day before - which was when I told her a phone call or even eye contact and that information while we waited would have been appropriate. Just awful. Horrible establishment. I doubt they'll stay in business.