Critical remarks about my review notwithstanding, I will update to say that, after her injuries there, our dog succumbed within a few months. Over time she had fluid in the lungs and around the heart. The TRACHEA - that's how you spell it - doesn't heal itself and that's why specific care needs to be taken to prevent this injury. There were compliments about our sweet girl's behavior, no complaints whatsoever after grooming her first, second or third time. When I mentioned the injury, just a quizzical look and shaking the head. Next time she was worse. I should have stopped after the second visit. They got their money, pretty high price, and should take reviews to heart instead of making personal remarks.