Sent to the Corporate Office:
10 reviews
1.0 star rating 8/19/2017
I don't know why I have to post even one star. Below is a copy of the email that I've sent to the corporate office in San Jose, Cal.Hello Fry's Corporate Office.
I just wanted to pass along an incident that took place at your store located at 3035 W. Thunderbird in Phoenix. I have spent over $5000 this past year at you store, which may all sound irrelevant to you there; I'm a disabled veteran in a wheelchair. I have called your store today beginning at 9 am and as of this minute I have been on hold for 21 minutes waiting for someone to answer the line after the wait time of 3 minutes. I called back again at 930 am and again, no answer for 17 minutes.
What is going on at your store? I got my caregiver to take me there in person, I proceeded to customer service and I called from right across the counter, with no one in line as I watch 3 employees talk and ignoring my incoming call.
I don't expect to get even a "sorry for the inconvenience you experienced." as I feel this complaint will again fall on deaf ears as it did in the store. I only ask that you acknowledge that this is what customers should not be seeing for customer service at the store level.
I have now chosen to bring my business to another place because of the lack of respect that I witnessed myself firsthand.
You can respond if you so choose, because I read and answer my calls and emails.
This doesn't look good for you folks.
Thank you for your time reading this,
EricTeahan5@gmail.com