You've heard of Grumpy Cat. My gal is Cranky Cat. She won't let me brush her and brings out the (substantial) claws when I, or anyone else, tries. She's aging, long haired and often matted. Other grooming experiences have been unfortunate. (She injured herself at one place, bit a worker at another and was sent home unfinished from a third.) Enter Cat Around Town. We were directed to this cats-only salon by a vet tech who recognized our dilemma.
The staff at Cats Around Town were unintimidated, but respectful. They made sure my cat felt secure and they took little breaks when they sensed she was getting too stressed out. I was able to be present (though, frankly, I preferred to sit in the waiting area, visiting with the very friendly resident shop cat) She came out of there with nails trimmed and fur shaved, looking darling and feeling good. It was a Positive grooming experience!! We are spreading the news and looking forward to our next visit.