I've been here a few times already, always because of the cheap prices. My nails have always come out pretty decent.. Nothing extraordinary but good for the price. This last time I went for a gel polish (which is $20). When I walked in there was only one other person there getting her nails done by the owner. They took me back quickly and then another person walked in for a pedi. The women doing my nails said she was going to soak my nails for a while, which I've never had to get done just for a gel polish change, but I assumed she wanted to start the other girls pedi. I literally sat there for 20 minutes until the owner was finished with her nail client and then she called me back to finish my nails. I was already a little annoyed at this point since I was there before the other girl getting her pedi and had to sit and wait. While she was drilling my nails she kept pausing to talk on the phone and text. At one point she felt the need to make a business call to an insurance company or something about how she cancelled a policy and they are still charging her... I have no idea why she would even want to make that call in front of a costumer. The color I picked ended up not covering my nail so I told her I wanted to change it to a different light pink. I was very flexible and just said any other light pink would be fine. While talking on the phone she went over and grabbed a coral color and started painting them. I told her that is not even pink and that won't do. She seemed to be in a rush and annoyed with me at this point. Finally she grabbed her purse while I was looking at colors and said the other lady would finish my nails for me and walked out. Apparently she was late to pick up her kids. This is now the second time I had to pick up my things and switch seats and stations. I could not believe the owner wouldn do something like this. I told them I could have waited or came back if it was a bad time to initially start my nails. When I finally picked out another pink color the lady painted 3 nails before realizing it wasn't even gel. Mind you this lady spoke ZERO English. And then the next color I picked apparently "went missing". So at this point I have been there for over an hour and had to settle on a color I wasn't even sure about. I was blown away by all of this and how I was still charged full price!! How could the owner leave her business with someone who can't even communicate with costumers?! This is a picture of my nails not even a WEEK later. All the gel has cracked and dirt got in the polish. I will never go back, I don't mind spending a little extra money at a place that treats you like a priority and actually has all their colors in stock. I'm disgusted!