This is the kind of incredible customer service that makes venturing into a new activity truly exciting instead of intimidating. I wish I could make the 5 stars twinkle or turn gold, or something to demonstrate that this shop is an little gem for people interested in LV cycling. I can't believe there are so few reviews submitted but I am not at all surprised they are all 5 stars!
I was a little hesitant about even starting the process of trying to find the right bike for myself, having had serious doubts about whether the cost of a quality bike, difficulty of narrowing the options, and lack of connections to local cyclists would make the process too irritating to enjoy breaking into a new activity. My boyfriend recently bought a mountain bike, and I wanted to be able to hit the trails with him, but I haven't ridden in years, and I was nervous about fielding all kinds of suspicious questions from pushy salespeople. I checked out a couple of other local bike stores (because for things like this you always want to support the local shops). Other stores spanned the range from completely dismissive, to friendly but not-very-informative, to informative but lacking an inventory to offer me the right bike for my interests, and so on. Pro-cyclery was a perfect fit for me, and during the hours that I spent there, I saw a lot of other happy customers too.
Their staff is all super knowledgeable, many of them former pro riders who were friendly, open to questions, and really informed about the products they carry. The shop is pretty small, but it is jam packed with great equipment and gear. Shane is just amazing; he spent so much time with me, going over options and helping me eliminate bikes that weren't for me. I went in barely able to articulate what I was looking for and where I wanted to ride this hypothetical bike, and I left with the absolute perfect bike set up for everything I want to do. I had read a lot of reviews on bike models and had some vague notions of what would be best for me, and without dismissing those out of hand, the staff at Pro Cyclery gave me all the information I needed to realize some of my research was leading me astray. When I had finally selected a bike, he fitted it perfectly to my frame, checked all of my alignment, and then (sadly) more or less had to teach me everything about using the bike. So, if you are the type that thinks you might not get attention and help if it is glaringly obvious you don't know the first thing about serious cycling, GO TO PRO CYCLERY! And if you are already super experienced and want to take it to the next level, there were lots of other customers in there getting just that kind of help.
Typically some part of the process of spending this kind of money on something I know next to nothing about makes me feel almost queasy with uncertainty. This is probably the first time in my adult life I have made a purchase like this and just felt like I had been given the perfect guidance, support, and encouragement to make the right choice. We live the whole way across town and there is no way I would hesitate to recommend any of my friends to make the trek over there to have the help of the amazing staff at Pro Cyclery.
I feel so lucky to have found this amazing local business. You guys kick ass! Thanks for everything!