Getting to the place is a one-star experience, hands down. The signage sucks, and in the dark in construction, it only makes it worse. GPS can't even save you from this BS.
Arriving to the "Car Rental Center" was a relief. Getting to Avis was the second maze.
Pickup was easy, my car doors open and ready to go- check out was a cinch. My car was a literal copy of my car I drive at home, even had the bigger engine- that was huge, being my first time driving in PHX, it helped me stayed comfortable.
Dropoff was easy as well, except a pain in the ass taking your luggage up a 4 story whatever the hell you call it. They say don't take your luggage up the escalator- then give us an elevator that works!
No issues with the staff at all, one of the easier times dealing with them.
Please be safe when returning your car, that's all I can say....