I have now been back since my last post 3 times and 2 of the 3 times makes me never want to come back again. My daughter wanted to have her 3rd birthday party here so we planned it and it was suppose to start at 11am on a sat morning. We got there to bring the cake and some balloons and little decorations at 1045 and nothing was even close to being set up and our "party host" was no where to be found. People started showing up around 11 and still nothing was set up. Talked to the manager and they apologized saying they are short on staff, it was then time for pizza and they just dropped the pizza off having no plates or napkins and it took me about 10 min to find someone to help get me some plates. We decided to do the cake right after the pizza and again no one was around to help us. We paid for the middle package which includes a "party host" but yet we never saw her once. Spoke with the manager Landon and he was the only person willing to help and was nice enough to take a percentage off our total and give us a couple of free items.
I then made the mistake of signing my son, whose 5, and daughter, whose 3 to participate in their "summer camp" when I was there signing them up in the morning one of the blonde owners was there and saying they are perfect ages and will have so much fun. So I left them there around 930 and planned on picking them up around 1230. Around 12 I received a phone call from a friend of mine who took her daughter to jump city to play for an house saying my 3 year old daughter was not being watched at all, trying to leave the building, and when her and her daughter went to leave she tried to leave with them and she had to bring my daughter back into jump city and find someone who worked there to leave her with. I was shocked when I heard this because I paid for a camp where there were suppose to do multiple activities and play with the kids and actually watch them. I called them and went down there right away to pick them up and the Blonde owner who was there again was so RUDE stating that if my kids feel comfortable leaving the facility they CANT stop them!!!! I almost lost it on her and requested to copy of paper work I signed stating that my husband and myself were the only 2 people allowed to take them out and we had to have valid ID. She then lied to my face and said she told me that when I signed them up that morning she told me that they were prob too young!!!!! I took my kids right away and left
I am telling everyone I know, including some friends who work in the news to try to get this out about the horrible owner of this place! DO NOT SIGN YOUR KIDS UP FOR THE SUMMER CAMP!!! You never know who they will let them leave with!!!!