This place is a rare find! I am so happy I found this place online and decided to give them a try. I was so disappointed with a customized sweater I ordered online (from a different website which I will not name) that I decided I need to find a place where I can actually see the people and visit their store. Customer service is outstanding. I needed a customized sweatshirt within 2 days and was able to get it in a day and a half. Besides the excellent turn around, the quality of the sweatshirt was soft and durable. Taylor was the designer who I met with for about 15 minutes and he got my vision right away. Robin is the store manager who is very professional and friendly and was glad I stopped by. She initially returned my call for a quote online. I was surprised someone actually called back cause my experience with online quotes is that they usually don't call or email you some generic message that someone will get back to you. The prices are competitive and for the service and quality I would gladly pay more. I highly recommend Big Frog for any custom printing needs. They also showed me around their store and they offered custom towels, tote bags, baby clothes etc. Good variety! Love their customer service and happy with my purchase. Will be back for more.