I'm sitting in Ihop right now, a chain I hadn't frequented in years, and I felt compelled enough to write a Yelp review about my experience. I'd written off the chain years ago, largely because I don't really frequent chains, but mostly because of the apathy towards food quality and in service I'd grown accustomed to expect at their locations. Today, that changed for me. ...At least for this location. Grudgingly I found myself wandering over for a late breakfast/brunch while I get some car work done nearby and figured I'd suck up their wi-fi while I wait. My server, this young guy named Bradley, is easily one of the most professional, pleasant and accommodating servers I've ever experienced. I won't tell him this, but he could probably be earning more somewhere else higher in the experienced server food chain. I'm sitting here with my laptop open and I notice all the servers here seem to be intuned to the same idea about customer service, and the customers reciprocate. I'm hearsing sir, ma'am, yes please
- flowing freely, reciprocally from customers. Maybe it's the location? Maybe it's time of day as well. Most of the people here are seniors. Whatever the reason, I think the team and management here should be proud of the customer experience they create. Today Ihop won back a customer.