So I will add to the list of poor reviews. My wife and I stopped by to purchase a bed two weekends ago. I was well aware of the strict return policy as it relates to custom made furniture. That said I was in for a bit of a shock when the day after we bought our bed I called American Express to find out that RH had run my card for 3 purchases. One for the 50% deposit on the bed, one for the remaining 50% + tax + delivery, and another one for just delivery. So drum roll... my bed came to $2700 with tax and delivery and they ran my card for $3000. Not sure how that works. And calling customer service was a joke. No apology just too bad so sad that's how we do business. I was given some excuse that the charges would drop off latter we will see. I guess I'll call American Express, a company that has a clue as to customer service. Maybe next time I will go to Ethan Allen.