Made an appointment for ten am, got there at 9:30, They didn't even bring my car back until 11:45, Then waited ANOTHER 2 hours to change the brakes. Now I am no machanic, however I have changed brakes before and it never took 2 hours. I think they make you wait a long time just so when they give you the outrageous quote, you figure you've already spent a half day here. The last thing you want to do is leave and have to go somewhere else and start the process all over again.