I took 5 classes here, the classes were challenging because of the heat of course and the yoga consistently good. However, aside from instructors named Mo and Jacob, no one seemed interested in discussing yoga or the experience in the class. This comes across as cold and unfriendly, the counter experience is much the same. Basically the 3 stars are for the actual class, if this was a customer service rating only, it would be a clear 1. In 2 of the classes I could not hear the instruction at all because the music was so loud.