I almost never shop at Macy's for some of the very reasons other reviewers listed. I was given a gift card early this year and finally decided to stop in ... a decision I still regret. I was in the purse department, the in house Christmas music was overshadowed by the ear splitting rock music coming from the MAC cosmetics area. (I cannot imagine the noise on the opposite of the store.) It was annoying to the point, I went to another level of the store.
While in the accessory department, I notice items haphazardly all over, no organization, you had to dig through piles to find anything. The women's department was not much better. I was disappointed in the quality and selection.
If not for the gift card, I would not be shopping here, nor would I recommended it, especially for families. The tiny one person escalators would not be easy to maneuver if you had a squirming child.