Ehhhhh...I just don't know. I've dined in at this Claim Jumper about twice a month for the past 8 months that I've resided in Vegas, and probably ordered the take out another 5-10 times or so when I was working more frequently in Town Square. Everything here is so unbelievably inconsistent, that it's hard to give this place a solid rating. When the food is good and the service is good, this place is definitely 4-5 stars. But when its bad...boy is it bad.
Claim Jumper has an excellent menu and dessert selection. This is their strength and weakness - they offer a little of everything for everyone while specializing in absolutely nothing. They also offer a full service bar that's pretty handy to grab a Stoli Cranberry when you're waiting for a table on a Saturday night. And the drinks are pretty darn good, especially when this blonde guy Chris is in the bar. He makes a mean martini - the kind that makes me shamelessly fall off my bar stool when I get up to follow the hostess to my awaiting table.
The servers are hit or miss. I've had a few that were friendly and talkative and gave me free dessert for being a sweetheart. I've also had some that were outright hostile by slamming a plate or cheese toast on the table or rolling their eyes and groaning when I meekly asked for a refill of iced tea. Luckily, I've found a server that is polite, friendly, and thorough, so I just request him when I go in. "Are you sure you're willing to wait 40 minutes for a table with him, ma'am?" Why yes, yes I am; I've got my appletini right here to entertain me.
The food for the most part is mediocre and generally lukewarm by the time it reaches the table. But the portions are ridiculously huge. I order off the Little Jumper's menu most of the time (when I have a server that's willing to accomodate that), and even then I end up taking about half of it home. I've had a variety of different dishes (lobster, steak, turkey dinner, burger, pizza, country fried steak, etc.), and I find I'm disappointed most of the time. Their mini pizzas and sliders are phenomenal though.
Decor is nice enough. Booths are comfy. Bathrooms are clean. Outdoor spring/summer seating looks nice. The music that plays is mostly 80s and is completely awesome. It's half the fun of going there.
Lunch take-out has proven to be a worthless joke for me. Despite ordering 15-20 minutes before I even jaunt on over there for pick up, half the time they forget to put my order in, and the other half of the time something happens in the kitchen and it has to be completely remade. I appreciate the quality checks the staff makes before handing my order over to me, but I'm starving. It's just one freaking soft pretzel! Pleeeeeeaaaasssseeee feed me...I only have 5 minutes left on my lunch!
Worth noting are their fantastic managers. If something goes wrong, they're there at your table to make sure it gets done right. They're very friendly and on top of things.
So there you have it. Some good points, and some bad. I've put up with it, mostly because it was easy and a comfortable routine for my husband and I. But recently we discovered "I Love Sushi" so I think that's going to seriously cut into our Claim Jumper visits. Which is absolutely fine by both of us.