I went here today after going to the Clinic dispensary. The people at the clinic are AWESOME - I bought the wrong thing and they didn't have the right exchange so they referred me here, as they are affiliated. They also gave me a 20% coupon to use.
When I got there, there was one guy helping two customers. He seemed really nice but he was definitely busy answering their questions. I am eight months pregnant, it was pretty humid in the shop, so I leaned up against a chair and waited patiently, hot and uncomfortable and very pregnant.
An employee came out of the back three or four times and didn't acknowledge me, but he definitely saw me. He had longish hair and glasses. I'm not the type to say "hey come help me" as I assumed he was doing something else and would be with me if he could be.
Two more men entered the shop behind me. The employee that had been going in and out of the back immediately goes over to them and asks them what they need. Now, I'm furious. One of the nice customers being helped said "hey, I think she was next" but at this point I was already done. I was going on a 10-15 minute wait. I said "it's all good, I'm gone" and I walked out. I turned around and went back in and yelled at the guy and then officially left. I probably shouldn't have, but it's too late now.
Funny thing is, I knew exactly what I needed. No questions, no nothing. It would have taken two seconds to ring me up.
So that's my one star review for awful customer service. I was really grateful to the staff at The Clinic for trying to point me in the right direction and I definitely wanted to bring my business to their affiliate. Ended up going to a random shop by my house and it was a much better experience.