This location still has a lot of bumps to work out because consistency is not key here. I was thrilled to have this University location open due to the proximity to my house and because I enjoy City Barbeque's food and Matthews location. However, after having been on multiple occasions, I can confidently share that the food is good but the food preparation/service is not great.
If this place is busy and you're ordering take-out, make sure you CHECK YOUR ORDER before you leave because, chances are, they will screw it up. Even though they read back your order, they will still leave out items.
Other than the accuracy issue, they still provide the same menu items found at other CB locations. Food is served pretty quickly and they will normally try to make up for any errors they have caused. On the weekends, I do wish that they had TWO people consistently on the registers. Most recently, I was there during the Saturday lunch rush and there was one cashier. The line was past the entrance and yet, the one cashier remained. Also, it would be helpful to have someone who periodically checks the tables and wipes up messes. Every time I've been there, the condiment & 'fixins' section (where the pickles, BBQ sauces are located) has always been sloppy. Doesn't really make you want to sample BBQ sauces when they're spilled everywhere.
I must share that the CB app is great and allows for you to rack up points so that you can, in turn, redeem them for "rewards" such as taking $5 off any order, free beverage, dessert, etc.