I have heard tons of rumours about how great Crave's cupcakes were on 17th Avenue but how rude the staff that works there were. So tonight I thought I would see for myself, I entered with a friend, all smiles and noticed that at 5:45, 15 minutes before they closed that all the glass showcases were empty except two plastic containers on a back shelf with half a dozen cupcakes in each.
We were not greeted warmly by the two women working there plus there was no eye contact. So to break the ice I tried to start up conversation by saying how wonderful the cupcakes in the glassware looked. Obviously a joke, neither of the two women reacted and coldly replied that "yes we only have the two half a dozen packages to sell". So I said "did you sell everything?" and there was a pause and the girl hesitated and said "ummm yes".
Intuitively and I could be wrong but it seemed that these two women had already cleaned up the store and wanted to go home early on a Friday night at 6, but as a customer, I expect that if an establishment is open to 6 then you should leave the product out till 6. And if you are really out of product be more gracious about it, I mean you are still in the service industry.
So I gave Crave a chance to dispel the negative feedback but in the end they just endorsed it and have given this national review of 1 star. No loss, however, my friend and I shimmied down to Butter Cream just blocks away where we were greeted with smiles and delicious cupcakes, needless to say who do you think is getting the better review.