My wife and I came in for our first time mainly because we had an online coupon for a buy on get one free pizza. We came in blind without knowledge of their concept, so we really didn't have any expectation. Even though it was around 5pm, it wasn't overly busy. The first girl explained the process to us, and we decided to get the all meat pizza, and the bbq chicken pizza. The girl that was our cashier was personable and overall the customer service was good. Although we took our order to go, we had a pleasant experience. The pizzas were both good, with my favorite of the two being the all meat. I think that we would return and try different specialty pizzas.