The staff, in true Exchange fashion, is the medley of alternative 20-some year-olds we've come to expect from this franchise. They are helpful and knowledgeable. It's odd to hear these stores playing hip hop because I severely doubt it's music the staff would have chosen if it were up to them. No matter.
The Exchange offers many forms of media (CDs, DVDs, blu ray, vinyl, video games from old and new consoles etc) at discounted (used) and retail (never used) prices. You honestly never know what you'll find when when you walk into one of these stores as their stock is in a perpetual state of change.
One particular reason I love this franchise so much is that all of their stores are linked together in a database that the employees can access through their computers. This means that if they don't have that obscure game or cd you've been looking for, they can see if any of their other stores have it--and they can have it sent to their store for pick up! Granted, there's a small shipping few of a few dollars attached with this, but who cares about a few bucks? Anything to keep these guys in business!
Honestly, this is the only on-site, physical store that keeps me from buying all of my media off of Amazon, and that's a very lofty accolade in my book.
PS- their new location (literally on the opposite side of the street) is much roomier (no doubt to accommodate their formidable awesomeness).