In a pinch we stayed here for NYE block party because the Marriott residence inn in downtown Tempe was booked. This turned out not to be too bad. They shuttled us to the party, but we had to walk back (about a mile) since they stop shuttle service at 10pm. A couple days after checked out i realized i had left a couple of items in our room. I called back they searched and found them. They offered to fedex it which was a nice gesture but decided to pick up instead. Overall I'm Impressed with their customer service which is always a winner in my book.