I scheduled my appointment about three weeks I advance. I checked the morning I thought my appointment was and realized, I had the wrong day and time. I contacted Dan the morning I thought my scheduled appointment was asking if there was any way he would be able to come that day. As the original day I scheduled we had family coming to town. He contacted me immediately saying he would let me know in an hour. Lucky me one of his afternoon appointments cancelled and he was able to squeeze me in. His work is AMAZING! We have a Great Dane and we have never cleaned our stairs.. There were really bad pee spots on our landings and he was able to get most of the moisture and scent out. Our carpets look absolutely amazing! I can't believe he was able to clean them so well. Our dog had also destroyed a few ink pens in our white carpet. Thankfully he was able to get all of those stains up as well. I was very picky when trying to find someone good and I can't express enough high much I HIGHLY recommend them!!