They were not what I expected.. From the first call to the ending handshake, they were VERY professional and friendly. All of my questions were answered and had availability right away. I was notified the day before they were coming out and 20mins prior to them arriving, he introduced himself, Edward, and asked what I needed. I felt bad because my scheduled time pulled him away from his grandbaby but he kept a great attitude and I was very pleased with all of the work done. I did not hesitate on posting my review! We'll surely do business again! Thanks Edward!