I came here giving them a benefit of a doubt having visited approximately 4 years ago and leaving disappointed due to their subpar pho. This time around, I arrived at noon and about 70% of the tables were empty. You'd think we'd get good service being one of the few tables then right? Wrong. With 3 servers/cashiers, that's more than enough to service 7 tables of 2-4 people. I arrived with my mom. A table of 2 arrived after and sat beside us. After writing our orders down, we tried to flag someone down and they nodded, but never came over. We left our menus and order sheet on the edge of the table so it was obvious we were ready to order. At this time, the table beside us was still browsing the menu. The server finally arrives but takes their order first despite us having our sheet out first??? I was slightly peeved at that point and my expectations were already down. I ordered #110, a banh cuon dish, and an Avocado milkshake. My food arrived pretty quick, but they completely forgot about my moms dish. The 2 tables that arrived after us had their food before my mom got hers. We attempted to flag a server down to inform them of the issue. One of them was checking her phone when I looked up, and maybe 5 seconds after that, she looked at us and yelled something to the kitchen in vietnamese (which my mom speaks. Translation: there's one more dish!). My mom got her food about 2 minutes later. Wow. To get our food, all we had to do was remind them of the order that we had already written down on a sheet of paper that they can check off after they have given it to us. My food was alright. Filling, but nothing amazing. When it was payment time, they charged us two dishes we didn't even order! That was an extra $17+tax if we didn't catch it! Horrible. Just horrible.