I thought I'd try this place out just for a bath on my two little ones. Normally we travel a mile and a day to our groomer. Wanted someplace closer to home. Well, after the bath, my little girl, who may be squirmy but doesn't bit, had crunchy still around her mouth. If the bath was no better than that I fear what a full grooming would be. Perhaps I have been spoiled, but this is what I found here. I do not like writing bad reviews on any business, so my suggestion would be to try it yourself. Wouldn't hurt a thing to do that. I don't think the dogs were afraid or traumatized, but simply not clean. :-(