I have frequented other Hickory Tavern locations throughout the Charlotte area but I must say, this location is the worst for service. The food is well made but the service is lacking. And my review is primarily on the lack of service. On several occasions, my friends and I have witnessed food sitting on the counter under the heat lamps, in front of the pizza oven for long stretches of time. For example, nachos topped with sour cream, sat in the window for 10-15 minutes and had several servers walk by it. At one point, there were three servers having a conversation right in front of the nachos. No one made an effort to deliver the food nor notify the server who needed the deliver the nachos to their table. The last time we went, we ordered nachos and saw them sitting on the counter and by the time they were delivered, they were soggy so we sent them back to the kitchen. On this visit, our server was sitting at a table gazing at her phone while we were trying to get her attention. We actually had to get up and go to her table to ask her for our check. We asked her if she was on a break and she replied, she was eating. If you are on a break, wouldn't you let your table know that? I would have understood if they were crowded and busy but it was mid afternoon and there were more servers than customers.