We had the best experience. They are punctual and professional. They accommodated my request on a Sunday. We had "Clover" groom our 20 year old long haired tabby. I was really nervous because she had a lot work to do and he is fragile. She was terrific with him. You will pay extra for mobile service. The service was $90 for us. The truck was new and the grooming area was temperature controlled and very clean.