I called to get them to check out my unit, make sure everything was running ok. My unit was running fine but I wanted to be proactive in case something needed replacing. Vince came out and before looking at anything asked if I had a home warranty. He said my compressor was running high and I needed a whole new unit due to the type of combo heating/cooling unit I have. Estimate $7,790...I was in shock. I've had no issues with it but he made it seem like I couldn't just replace the compressor which after I kept asking questions finally admitted you could just replace the compressor. He used some scare tactics on me but I said I'd think about. I called another company and they did a full checkup and said nothing was wrong with the unit. Shame on you Vince and the company you work for who may pressure you to make unnecessary recommendations and sales.