I was gifted with jewelry that I returned due to the fact that I have more modern tastes. Could not get money back, only store credit which was hard because nothing was too appealing to me. I have had good experiences with all employees at both locations with the exception of Monica. I brought my earrings that I just purchased a few days ago for her to check out due to getting an ear infection. On the receipt it stated it was 14kt white gold, which turns out it was not. She told me repeatedly that I stripped the backings (they were the screw in type) and that I was allergic to the metal. I told her the receipt stated it was 14kt gold and she tried to upsell me posts anywhere from $50 to $200!!!! She went to the jewelry repair man onsite and they both spoke in their native language which I understand perfectly, she told him I stripped the backs and that they would not replace even though this was their mistake, not mine. She was very rude to speak to him in a different language (he speaks English just fine), she just did not want me to understand, she should have spoken to him in the back not in front of a customer like that, very unsettling and belittling. If you have jewelry to sell this is probably the place, but do not buy from Monica, if you have a problem, it's on you (and your pocket book!). I took the earrings to another local family owned jeweler who told me that the backings on the earrings needed to be adjusted which he did for free and suggested what to use to clear up my ear infection from the earrings, he stated I did not strip the backings as she told me over and over.....Money does not come easy to buy jewelry and customer service should be of the upmost priority, with her it was not! Big thumbs down Monica!!