The staff here is great, always friendly and smiling, and i absolutely LOVE the fact they don't try to sell you on more, more, more like Massage Envy does. However, I was incredibly disappointed with a facial I had recently. First of all, let me start by saying that I love facials. I don't really have any skin care problems, but facials are my zen zone and an awesome way to get me relaxed. That being said, this facial was among the worst I've ever had. The first thing the woman did was put a 20 minute mask on my face. She then sat there, for twenty minutes, and talked to me. She didn't rub my hands, or my feet, or my neck, she just sat there. She then put another mask on my face and did the exact same thing. Then one more mask, again, sitting there and doing nothing but talking to me. She washed my face, put on moisturizer, and that was it. Three masks, cleanser, and moisturizer. She didn't massage my neck, feet, or hands; not even my face or temples or anything! I did like the products she used, but I was so disappointed I'll definitely never have another facial here again and if you've been to larger spas, I wouldn't recommend you have a facial here either. You'll be sorely disappointed!