My husband called to make an appointment and the first impression wasn't great. The phone was answered like it was a cell phone rather than a business. We made an appointment any way and the guy never showed up or called to cancel with us. It's very unprofessional. When you're looking to spend a substantial amount of money on something, you want to feel reassured that you're going to get taken care of. Even if the company contacted us to apologize I wouldn't feel comfortable using them for such a large project.