My first time at BurgerFi was a successful, despite it being only their second day open. I set the bar low, expecting relative chaos, but was pleased to find that even with a line out the door, the staff of BurgerFi seemed to have everything under control. The service was fast & friendly, & the food was delicious.
Overall, the wait was about the same as if you went into a sit-down restaurant, ordered with a server, & then waiting on your food to come out to you. I assume that once the novelty has worn off, the lines won't be quite so long & the overall experience will go much more quickly, but the lines moved pretty fast, even on day two, so if you're hungry & impatient, don't necessarily be scared off.
I've seen/heard a lot of complaints about BurgerFi's prices, & my solution for those people is simple: If you think BurgerFi is too expensive, eat elsewhere. But let the rest of us have this one damn thing, OK? It's great to have see an organic fast-casual joint settle in town, & BurgerFi is a nice alternative to the greasy burgers at Five Guys & the questionable meat at McDonald's.
Order a burger or hot dog creation off the menu or, starting at $5.45, create your own. Healthier options are also available - quinoa burger, chicken apple dog, lettuce in place of buns, etc. A host of their toppings (onions, jalapenos, etc.) are free/included, & others (chili, onion rings, etc.) are available for an added charge ($1 for everything but bacon, which is $1.57). Fries & onion rings are not included & thus cost extra; they, too, come in a variety of styles & with accoutrements like cheese, chili, parmesan & garlic, etc. I loved their plain fries with cheese sauce on the side, but I can't say I'll return to their onion rings, which are each the size of my face & pretty impossible to eat. As an apropos-of-nothing note, their BBQ sauce is fantastic, & you should try to create a burger that includes it.
The staff seemed to be on the ball & incredibly friendly, keeping the line moving & the restaurant clean. I'm glad to see BurgerFi in town & hope they do well here.