They have a great selection of books, I can usually find what I am looking for (as long as a movie hasn't just been made about it). The music selection is good too but not as reliable. They also have video games and used systems, you can find some real gems since they still carry past gen games unlike a lot of other game stores.
They recently remodeled and the place looks better than ever (and easier to figure out. One of my favorite parts of this place has always been the fact that they have immaculate bathrooms. They are so nice, especially for Mesa!
The people here are great, they are always helpful, the only problem is when they are already helping someone it can be pretty hard to navigate all the sections to find a boko by yourself if you don't already know where it would be.
They have great reccomendation areas where I have found a lot of books I didn't know I would like.
They also usually have a great selection of DND books! since the new version came out it has been more sparse but while 3.5 was coming out the new books were usually there a month or so after release which was great.