Well... I purchased a groupon for a friend. It expires in like two weeks. When I first bought it, I called and called and called trying to schedule an appointment. When I finally got through, I was told that they couldn't schedule that far in advance (like a month) because they didn't have anything in the books for that day yet. Now, at most places, this would suggest that I could select the time that I wanted the service. However, the person who was on the other end says I'm going to just schedule it for this random day/time, and then when it gets closer, you can call to reschedule for the date/time that you actually want. Well... now it's closer. And I've been calling for over a week during their open hours as is listed on the web site. I only ever get the machine. I know from calling a month ago that I never received a return call from having left a message so, I hadn't bothered this week. Today I felt forced to leave a message because I NEED to get this scheduled for the actual time that I want it before it expires. Guess we'll just have to wait and see what happens. But, my guess is that this place can't get enough services booked during their "business hours" so they just don't bother to open. Maybe that says something too.......